1. Operator

This website is operated by Xplore, Olga Grubesic, obrt, Ul. Andrije Kacica Miosica 20D, 23000 Zadar, Croatia, OIB: 84940350729. Contact: travel@zdxplr.com, +385 91 151 4111.

2. Scope

These Terms and Conditions govern the use of travel.zdxplr.com and general inquiries for Xplore Travel services. Separate written offers, confirmations, partner terms or service-specific conditions prevail over these website terms.

3. Services

Xplore Travel provides travel information and inquiry-based travel services in the Zadar region. Xplore Travel organizes its own tours and may also provide information about houses, apartments or other accommodation offered by third-party partners.

4. No online booking or online payment

The website does not provide online checkout, online payment or automatic booking confirmation. Sending an inquiry by form, email or WhatsApp does not create a confirmed booking. A booking or service agreement is concluded only after Xplore confirms the service, date, price and applicable conditions in writing.

5. Tour inquiries and confirmations

Tour availability, duration, route, meeting point, price and included services are subject to written confirmation. Weather, sea conditions, safety considerations, traffic, public authority decisions or other circumstances may require changes to a tour. Xplore will communicate relevant changes as soon as reasonably possible.

6. Accommodation inquiries

Houses and apartments shown or discussed through Xplore Travel may belong to third-party accommodation partners. Xplore may assist with inquiries and communication, but the accommodation provider may remain responsible for the accommodation, availability, house rules, pricing, deposits, cancellation terms and guest obligations unless Xplore expressly confirms otherwise in writing.

7. Prices and availability

Website information, availability and prices are for general orientation and may change. Binding prices and availability are confirmed individually in writing before any booking is accepted.

8. Cancellation and changes

Because no booking is completed through the website, cancellation and change conditions are provided before or at the time of written booking confirmation. Customers should review those conditions before accepting a tour or accommodation arrangement. If no specific cancellation terms are agreed, Croatian law and mandatory consumer protection rules apply.

9. Customer responsibilities

Customers are responsible for providing accurate contact details, guest numbers, dates, health or mobility information relevant to the service, and any other information necessary for safe and proper service delivery. Customers must follow safety instructions, local laws and any applicable partner or accommodation rules.

10. Travel documents, insurance and personal safety

Customers are responsible for valid travel documents, visas where required, personal travel insurance and assessing whether an activity is suitable for their health, fitness and circumstances. Xplore may refuse or stop participation where safety, legal compliance or the experience of other guests would be affected.

11. Tourist guide and regulated services

Some tourism services in Croatia may be subject to specific legal requirements, including requirements for licensed tourist guides in protected sites or for certain tourism services. Where such requirements apply, Xplore will arrange the service in line with applicable Croatian law or use appropriately authorized providers.

12. Third-party links and partners

The website may link to third-party websites, map services, social media, WhatsApp, accommodation partners or travel-related resources. Xplore is not responsible for third-party websites, policies, availability or services unless expressly agreed in writing.

13. Intellectual property

Website content, including text, images, logos, design and other materials, is owned by Xplore or used with permission. It may not be copied, modified or reused for commercial purposes without prior written consent.

14. Liability

Xplore is responsible for services it directly provides, subject to mandatory law and the specific written service conditions. To the fullest extent permitted by law, Xplore is not liable for indirect damages, loss of enjoyment caused by circumstances outside its control, third-party service failures, weather disruptions, public authority decisions or inaccurate information provided by customers or third parties. Mandatory consumer rights remain unaffected.

15. Applicable law

These terms are governed by the laws of the Republic of Croatia, unless mandatory consumer protection rules provide otherwise.

16. Complaints and contact

Questions or complaints can be sent to travel@zdxplr.com. Please include your name, contact details, service date if relevant and a short description of the issue.